FAQ

Question:Are you deep hole drilling manufacturer?

Answer:Yes,we are 100% real manufacturer, you can visit us any time, and we can have video call to visit our factory.

Q:Where is your company? Where is the loading port?

A: Our company is located in Dezhou of China, the loading port is Tianjin/Qingdao.

Q:Can you design the deep hole drilling machines according to our job and our special requirements?

A: Yes,we could design the machines for our customers to suitable his jobs well.

Q:What certificates do you have?

A: We have certificates of CE,ISO and other Chinese certificate. So our machines could be exported to European market.

Question：Could we be your agent in our country?

Answers: Yes, we are looking for worldwide agents now, Except European market (we have good agent in France already).

Q:How many countries have you exported? do you have service there?

A:We have exported to more than 50 countries. Please contact us to get the local service.

Question：What about lead time of your deep hole machines?

Answer: For regular machines, we have a fast delivery of about 30days, but for customized machine, it needs about 120-150days or more.

Question: what is the payment term of your deep hole drilling machines?

Anwer: Our payment term is: TT and sight LC.

Question: What is the packing of your deep hole drilling machines?

Answer: Packed by plastic film, fasten by iron cables inside the container.

Question: What about the warranty period of your deep hole drilling machine?

Answer: Our deep hole drilling machine warranty period is one year. Longer warranty request, please contact with us.

Question:How could you assured your quality and after sale service once we bought your deep hole drilling machinery?

Answer: We would like to sign《Quality assurance certificate》 and 《After sale service contract》with you.

Question: Could you provide your customers list for reference? We will check the comments from them and the feedback of your machine quality and service.

Answer：We are pleased to provide the customers list to you. You can consult our customers . They are all satisfied with our machines quality and after sale service.